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Amy Hutto: Welcome to So...

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Amy Hutto: Tell Me What You Do.

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Amy Hutto: I'm Amy Hutto, a productivity coach who takes the friction out of work for independent small business owners.

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Amy Hutto: If we talked, you'd know instantly that what I love most is learning all about other people's work.

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Amy Hutto: So join me as we talk to a different small business owner, entrepreneur, nonprofit leader, or creative each week, so they can tell me and you what they do.

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Amanda Jerkins: Thank you.

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Amy Hutto: This podcast represents the opinions of the speakers and guests to the show.

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Amy Hutto: The content should not be taken as advice, medical or otherwise.

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Amy Hutto: The content here is for informational purposes only.

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Amy Hutto: Because each person is so unique, please consult a healthcare professional for any medical questions.

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Amy Hutto: Hey, Amanda.

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Amy Hutto: How are you?

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Amanda Jerkins: I'm great, how are you?

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Amy Hutto: So Amanda, do you want to introduce yourself?

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Amanda Jerkins: Absolutely.

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Amanda Jerkins: First of all, thank you for having me.

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Amanda Jerkins: This is wonderful.

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Amanda Jerkins: My name is Amanda Jerkins, and I'm a franchisee owner of Massage Envy of Spring Hill, Tennessee.

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Amy Hutto: So, Amanda, as a franchisee and owner of a Massage Envy, what is it that you do?

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Amanda Jerkins: Well, do we have all day?

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Amanda Jerkins: It's a wild adventure.

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Amanda Jerkins: It's great.

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Amanda Jerkins: It's amazing.

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Amanda Jerkins: But it's networking, it's building relationships on top of day-to-day at the clinic.

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Amanda Jerkins: I do have my manager, Marla, and I have my assistant, Clara, and they're wonderful.

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Amanda Jerkins: And my front desk are top-notch, stellar team.

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Amanda Jerkins: My massage therapists, my estheticians, they're all just such happy, wonderful, family-oriented teamwork people.

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Amanda Jerkins: So that really helps with my job.

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Amanda Jerkins: But really, also, it's doing the, you know, from the tedious to the big-picture things, it's making sure I'm doing those things, but also my team is keeping up.

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Amanda Jerkins: So it's delegating all of the tasks that I know that they're capable of doing, but also pushing them to do things they've never done before.

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Amanda Jerkins: So as far as the networking side of it, you know, I started in July of last year, and we opened in December.

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Amanda Jerkins: So construction started kind of delaying, delaying, delaying, and I kept getting the questions of, when are you going to open?

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Amanda Jerkins: But I just kept pushing and networking.

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Amanda Jerkins: And so I joined the Chamber of Commerce.

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Amanda Jerkins: I did Women in Business, you know, all the groups, Tennessee Women Connect.

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Amanda Jerkins: I met with Amy.

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Amanda Jerkins: She just knows everyone.

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Amanda Jerkins: She's just such an amazing person, an amazing connector.

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Amanda Jerkins: And that's what I strive to be too, is that connector.

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Amanda Jerkins: So even if I can't help in any way, you know, just like Amy, she loves to connect you with that person that can or what you're actually looking for.

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Amanda Jerkins: But yeah, so it's networking.

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Amanda Jerkins: It's, you know, like I said, the not tedious things, but payroll.

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Amanda Jerkins: So I handle that now.

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Amanda Jerkins: We are brand new.

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Amanda Jerkins: So there's things that I'm going to start to delegate, but I haven't yet.

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Amanda Jerkins: So I'm still in the everyday, day to day.

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Amanda Jerkins: I have my own office in the clinic.

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Amanda Jerkins: It could be another service provider room, but that's in the future.

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Amanda Jerkins: You know, we're building, but I want to be there.

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Amanda Jerkins: I want to have my own space for those conversations, or if somebody needs to step away, there's that too.

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Amanda Jerkins: So I'm there.

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Amanda Jerkins: I'm kind of all over the place.

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Amanda Jerkins: I'm a mom.

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Amanda Jerkins: I've got two little guys of a wife.

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Amanda Jerkins: So my husband just started his firm.

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Amanda Jerkins: He's an attorney.

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Amanda Jerkins: So he was already busy.

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Amanda Jerkins: You know, now it's our own firm.

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Amanda Jerkins: We both have two brand new businesses that we're trying to keep on track, and we are, and it's wonderful, but it's still a lot of hard work on top of wrangling our two-year-old and five-year-old.

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Amanda Jerkins: So it's, yeah, I've got my crazy, my dad would say, rock them, sock them robots.

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Amanda Jerkins: It's just like everything's just all over the place.

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Amanda Jerkins: But we work well together, and we support each other, and that's how I want the culture of my businesses to be, is to take care of each other, open communication, tell me what's going on.

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Amanda Jerkins: If I don't know, I can't help.

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Amanda Jerkins: So that's really how I try to drive the ship.

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Amanda Jerkins: And then that also, it trickles down to, and really hope, really flood, the love to our guests and our members.

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Amanda Jerkins: So we really do things out of care and helping.

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Amanda Jerkins: That's why I got into this particular industry.

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Amanda Jerkins: So self-care and having that space within Spring Hill where you can go and get your self-care, and you can have that relaxation or whatever your wellness journey looks like.

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Amanda Jerkins: It's just something that I strive for, that when you walk in the door, that you feel that we actually care about you.

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Amanda Jerkins: I'm not trying to sell things to you, but I do want to provide that service so you can get the care and the help that you need.

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Amanda Jerkins: My front desk associates, they're absolutely on the same track.

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Amanda Jerkins: And my manager, it's all of us, my service providers.

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Amanda Jerkins: They love what they do and they love where they work, and it shows because our members and guests feel that.

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Amanda Jerkins: That's my goal.

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Amy Hutto: You mentioned that this is such an exciting time having two young boys.

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Amy Hutto: What made you say, yes, let's do it right now?

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Amanda Jerkins: Well, I was, before this, I was managing a law firm, and that's fine and all, but I missed the customer service part of it.

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Amanda Jerkins: I missed the connection part of it.

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Amanda Jerkins: I missed, yes, that's a way of helping people who need attorneys.

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Amanda Jerkins: In any profession, that's why people go to those people because they are professional in that industry.

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Amanda Jerkins: But I felt, on my side of things, I wanted to kind of get into an industry that I admire so much to provide that health and wellness.

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Amanda Jerkins: So my husband and I, we just thought, what's something that I can move into?

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Amanda Jerkins: I have a business degree, marketing, I've managed, I've ran businesses, I've created the dream for others.

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Amanda Jerkins: So we thought, let's create the dream for ourselves.

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Amanda Jerkins: And at this time, I was actually pushing my husband to make the leap as well in a healthy way.

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Amanda Jerkins: But he was nervous.

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Amanda Jerkins: It's scary to go out and take the leap and assess the risks and actually do it.

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Amanda Jerkins: It can be a little nerve wracking, especially with young children.

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Amanda Jerkins: But I was a member of Massage Envy for years.

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Amanda Jerkins: I lived in Florida, I was a member there, and I moved here.

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Amanda Jerkins: And I just love the brand.

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Amanda Jerkins: I love that you can go to different locations, even if you're a member in your hometown and you go on vacation.

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Amanda Jerkins: You can go to, if you find a Massage Envy, you can schedule that appointment there, and you use your credits that you accrue monthly, and it's not a hassle to be able to get your wellness wherever you are.

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Amanda Jerkins: So I loved that.

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Amanda Jerkins: And at the time when we decided to jump into this, we only had one child, which that's still a lot in itself, and he was two.

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Amanda Jerkins: And, you know, this has kind of been a building process where we thought about it, we decided to do it, and then we signed all the paperwork, and we jumped in and made it official.

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Amanda Jerkins: And then in Spring Hill, it was a little bit of a find the right space, because Spring Hill is growing, residential is booming, but the retail part was a little tricky.

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Amanda Jerkins: So trying to find the right place for the right amount of space in the building, that was a challenge.

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Amanda Jerkins: And then I just learned in the background all the things preparing for when we find our spot.

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Amanda Jerkins: I don't come from a massage therapist or an esthetician background.

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Amanda Jerkins: I just absolutely admire and love what they do, and I'm just kind of bringing the house for them to do their thing.

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Amanda Jerkins: They're the professionals in what they do.

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Amanda Jerkins: I'm the professional in what I do.

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Amanda Jerkins: Everyone in the house has their role, and they're a leader in their role.

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Amanda Jerkins: I tell them that all the time.

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Amanda Jerkins: It doesn't matter what position you're in, you're a leader.

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Amanda Jerkins: So all that to be said, we signed a lease to dirt, essentially.

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Amanda Jerkins: They hadn't built a building yet.

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Amanda Jerkins: It was like, here we go.

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Amanda Jerkins: You know, I've leased some dirt.

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Amanda Jerkins: Let's just trust the process.

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Amanda Jerkins: So it's just kind of step by step as we went.

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Amanda Jerkins: Even if I had that standstill, I just tried to prepare as much as I could.

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Amanda Jerkins: Learn as much as I could.

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Amanda Jerkins: Read up on the industry.

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Amanda Jerkins: But it really is just getting into the nitty-gritty of every service and why and how a massage therapist's mind works, you know, because everybody's different.

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Amanda Jerkins: It's just a step by step and you just keep going.

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Amanda Jerkins: It's stressful.

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Amanda Jerkins: It's life.

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Amanda Jerkins: Life can be stressful.

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Amanda Jerkins: But I kept telling myself, there's a reason for this timing.

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Amanda Jerkins: There's a reason for the pause.

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Amanda Jerkins: There's a reason and it all worked out that way.

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Amanda Jerkins: All of these things added up where I didn't know why they were adding up, where things happened or didn't happen for a reason, but I didn't know why.

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Amanda Jerkins: But if you have a dream or you have a plan or you have a goal, you just do everything that you can to do it.

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Amanda Jerkins: You know, you just keep moving forward, even if it's a little out of time.

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Amanda Jerkins: I mean, there were certain things I couldn't do because the building wasn't finished yet.

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Amanda Jerkins: There are certain things that I couldn't accomplish because maybe I just didn't know that part yet.

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Amanda Jerkins: But the timing of it where I kept learning things as I went, and also my youngest too, I was thankful for that extra time where if we couldn't find that space, it's okay because my youngest has asthma.

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Amanda Jerkins: And he started having asthma attacks.

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Amanda Jerkins: And so if I had already found that building and I was trying to get everything opened and then asthma attacks, I don't know if I would have...

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Amanda Jerkins: Obviously, I would have made time, but it would have been a little more stressful.

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Amy Hutto: Things that you don't think are working for you are working for you in some other way.

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Amanda Jerkins: Right.

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Amanda Jerkins: Yes.

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Amanda Jerkins: Don't get discouraged because things fall into place or they fall out of place for a reason.

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Amanda Jerkins: And then later you figure it out.

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Amanda Jerkins: So I've been trying to tell myself that even through this process, I mean, I've lived through that, you know, with this opening business, there's things where it's just like, oh, my gosh, what is happening?

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Amanda Jerkins: And then later you're like, oh, that's why.

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Amanda Jerkins: Or we had to pivot and you just keep going, you know, a little at a time.

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Amanda Jerkins: You just figure it out.

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Amanda Jerkins: Every problem has a solution.

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Amanda Jerkins: You just have to find it.

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Amanda Jerkins: And that's so simple, but it's so true.

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Amanda Jerkins: So, yeah, we jumped in and we're rocking out.

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Amanda Jerkins: And it's been great.

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Amanda Jerkins: You know, another thing is I haven't...

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Amanda Jerkins: I've met so many people in this adventure.

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Amanda Jerkins: Who knows if I would have met them like you?

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Amanda Jerkins: You know, Amy, you just...

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Amanda Jerkins: You have been a bright light and a blessing to me.

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Amanda Jerkins: And you're such an inspiration too.

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Amanda Jerkins: And when you asked me to come on here, I was like, really?

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Amanda Jerkins: Like, thank you so much.

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Amanda Jerkins: It just felt so great because you know such amazing people, and I'm so grateful for this opportunity.

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Amy Hutto: I absolutely love talking to you all the time.

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Amy Hutto: I can't wait to ask you more questions.

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Amy Hutto: So now that we've made it past December, that magical date, the doors are open.

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Amy Hutto: What is it that you love about the day to day life of operating this Massage Envy franchise?

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Amanda Jerkins: I love the team that we have assembled.

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Amanda Jerkins: I love our guests and members that come in.

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Amanda Jerkins: You know, even if I have just met them that day, they walked in the door, I try to make a conversation with gauging the room.

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Amanda Jerkins: You know, if they're kind of in pain, or they just want to just be themselves or tend to just let them be.

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Amanda Jerkins: But I try to make that connection.

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Amanda Jerkins: It's just, I love meeting people.

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Amanda Jerkins: I love helping people.

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Amanda Jerkins: And it just is such a blessing for them to come to us for their help and their self care and their wellness journey.

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Amanda Jerkins: But you know, day to day, I love that just being able to have this opportunity to help the community.

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Amanda Jerkins: And then on the other side of it, like I said, my team, it's so nice to just walk in and see smiling faces and everyone's happy to be there and just so knowledgeable.

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Amanda Jerkins: And they took the time to really understand their role and be engaged with everyone.

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Amanda Jerkins: And customer service has always been part of my resume.

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Amanda Jerkins: And to see my vision of treating people beautifully, it's such a beautiful feeling to see my vision of customer service and happiness and to see them play out that vision and culture.

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Amanda Jerkins: Happy, positive, healthy people coming in and coming out and seeing them again and yeah.

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Amy Hutto: And as you create this kind of home base for your clients to walk into, what's the one thing you wish you could help them understand?

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Amanda Jerkins: I would say getting on a wellness journey and staying with it.

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Amanda Jerkins: Because if you just go every once in a while, you don't see results.

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Amanda Jerkins: And that chronic pain will stay chronic.

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Amanda Jerkins: Or that hour you need for yourself, and you don't take that, it weighs on you.

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Amanda Jerkins: Or that spa day, or that time that you want to take your mom, or your sister, or your daughter, or your significant other, and you have that moment together.

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Amanda Jerkins: It's very important.

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Amanda Jerkins: I had to learn that the hard way.

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Amanda Jerkins: And that's another reason why I decided to open Massage Envy Spring Hill, because I lost my self-care.

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Amanda Jerkins: I started having my boys, and I had postpartum anxiety, and it was just like I didn't leave the house.

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Amanda Jerkins: And my husband, he's wonderful, and he would always be like, so are you going to go back to your massages?

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Amanda Jerkins: You're getting your headaches again.

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Amanda Jerkins: You need to have time for yourself.

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Amanda Jerkins: And I didn't take those times, and it just started away on me.

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Amanda Jerkins: And you get in your own head, and you just need those moments, and you need your journey, whatever that is, your wellness journey, whatever it is, whatever it is for you, your self-care for you.

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Amanda Jerkins: You've got to do that, because we have found out, if mama's not happy, nobody's happy.

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Amanda Jerkins: So it's just, I think it's consistency.

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Amanda Jerkins: Just to kind of get a way to wrap your mind around it.

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Amanda Jerkins: You know, you go to the dentist for your cleaning every six months, you brush your teeth at home.

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Amanda Jerkins: So for skin care, you go get your facials, which is amazing.

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Amanda Jerkins: I'm glad, I commend you for doing the things for yourself.

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Amanda Jerkins: But you have to do your skin care at home too.

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Amanda Jerkins: You have to wear your sunscreen.

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Amanda Jerkins: Are you wearing your sunscreen?

00:15:32.963 --> 00:15:34.883

Amanda Jerkins: That's the least, that's the bare minimum.

00:15:34.903 --> 00:15:36.083

Amanda Jerkins: I need you to wear sunscreen.

00:15:36.103 --> 00:15:37.383

Amanda Jerkins: I need you to wear a moisturizer.

00:15:37.583 --> 00:15:39.563

Amanda Jerkins: Because Massage Envy, we do skin care too.

00:15:40.083 --> 00:15:44.683

Amanda Jerkins: But also, you know, consistency with your massages and also stretch, we do stretch as well.

00:15:44.903 --> 00:15:51.723

Amanda Jerkins: So if you want to get to where your chronic pain is less and less and less, you have to have that consistency.

00:15:51.743 --> 00:15:53.983

Amanda Jerkins: That's with anything, you know, consistency.

00:15:54.743 --> 00:15:57.263

Amanda Jerkins: With our memberships, you get a credit once a month.

00:15:57.543 --> 00:15:59.183

Amanda Jerkins: And it's affordable.

00:15:59.303 --> 00:16:00.803

Amanda Jerkins: We are close to you.

00:16:00.823 --> 00:16:01.963

Amanda Jerkins: We're in Spring Hill now.

00:16:02.063 --> 00:16:05.483

Amanda Jerkins: We've got that availability and affordability.

00:16:05.823 --> 00:16:11.183

Amanda Jerkins: And, you know, it takes the stress of driving north and fighting all the traffic.

00:16:11.483 --> 00:16:12.883

Amanda Jerkins: And we're right here in your backyard.

00:16:12.903 --> 00:16:19.563

Amy Hutto: Amanda, what is the challenge that you find yourself facing regularly?

00:16:21.323 --> 00:16:22.583

Amanda Jerkins: Well, I think it's...

00:16:23.863 --> 00:16:31.123

Amanda Jerkins: I don't want to say balance, because balance kind of means that you got to take away from something else to get that.

00:16:32.563 --> 00:16:38.923

Amanda Jerkins: But I think maybe boundaries of what's the core and here are your rings that go out.

00:16:39.483 --> 00:16:41.423

Amanda Jerkins: I learned that from a certain somebody, I think.

00:16:41.763 --> 00:16:42.543

Amanda Jerkins: Yeah, I'm listening.

00:16:44.483 --> 00:16:56.983

Amanda Jerkins: But I think it's that I want to have enough time with the boys and I want them to have their mom around and enough time with my husband and time with us together and just us.

00:16:57.003 --> 00:16:58.623

Amanda Jerkins: I mean, those are important things too.

00:16:58.823 --> 00:17:02.243

Amanda Jerkins: But also lead my team, be involved, be present.

00:17:02.583 --> 00:17:07.663

Amanda Jerkins: Also the connections with the community, make sure that they know that I care and I want to help.

00:17:08.163 --> 00:17:16.883

Amanda Jerkins: We just won new Chamber of Commerce Member of the Year because we've been putting that effort into the community and lifting everyone else up.

00:17:17.063 --> 00:17:20.203

Amanda Jerkins: And like I said, I started the Chamber in July.

00:17:20.223 --> 00:17:21.423

Amanda Jerkins: We opened in December.

00:17:21.723 --> 00:17:37.303

Amanda Jerkins: But from July to December, yes, we've been promoting Massage Envy Spring Hill, but we've also been promoting everyone around us as well and lifting everyone up and sharing their stuff on social media, going to the ribbon cuttings, going to events, helping charities.

00:17:37.583 --> 00:17:42.983

Amanda Jerkins: The Boys and Girls Club just asked if I would be a candidate for their Hero of the Year.

00:17:43.303 --> 00:17:44.623

Amanda Jerkins: So that starts soon.

00:17:45.523 --> 00:17:49.403

Amanda Jerkins: And also the Chamber asked me to be on the Marketing Committee.

00:17:49.643 --> 00:17:58.003

Amanda Jerkins: So it's things where I'm putting in the effort and showing up, but it's also having enough time for all the other things.

00:17:58.283 --> 00:17:59.663

Amanda Jerkins: I still have to do laundry.

00:18:00.303 --> 00:18:01.823

Amanda Jerkins: I still have to clean the house.

00:18:02.063 --> 00:18:03.503

Amanda Jerkins: There's still dishes to do.

00:18:03.523 --> 00:18:05.003

Amanda Jerkins: I still have to get groceries.

00:18:05.143 --> 00:18:09.123

Amanda Jerkins: I still have to do all of the things that everyone else does.

00:18:09.143 --> 00:18:10.843

Amanda Jerkins: But now I have a team.

00:18:10.883 --> 00:18:11.863

Amanda Jerkins: I have a community.

00:18:12.123 --> 00:18:14.963

Amanda Jerkins: I have my husband's business.

00:18:15.583 --> 00:18:19.703

Amanda Jerkins: I'll help him with certain things, certain marketing things or ideas.

00:18:19.723 --> 00:18:21.103

Amanda Jerkins: He'll bounce ideas off of me.

00:18:21.363 --> 00:18:28.803

Amanda Jerkins: We're constantly moving and shaking, but I don't want to lose time with my children.

00:18:29.063 --> 00:18:30.483

Amanda Jerkins: They're small now.

00:18:31.063 --> 00:18:32.083

Amanda Jerkins: They need me the most.

00:18:32.083 --> 00:18:34.903

Amanda Jerkins: I feel like they always need us in a great way.

00:18:34.923 --> 00:18:36.003

Amanda Jerkins: We're the parents.

00:18:36.023 --> 00:18:37.283

Amanda Jerkins: We're the example.

00:18:37.883 --> 00:18:45.183

Amanda Jerkins: But when my mom guilt is kicking, my husband's like, they see you working so hard for them.

00:18:45.823 --> 00:18:56.523

Amanda Jerkins: And that really helps my drive as well, where I'm doing all of these things and I'm building all of these things as a legacy for them.

00:18:58.003 --> 00:19:02.443

Amy Hutto: What is it that lets you fall back in love with it all over again?

00:19:04.023 --> 00:19:05.783

Amanda Jerkins: Oh, that's a great question.

00:19:07.603 --> 00:19:12.003

Amanda Jerkins: I always have that drive, but there are those days.

00:19:12.643 --> 00:19:27.103

Amanda Jerkins: There's those days where you're on a high and then all of a sudden the roller coaster just kicks in or something just knocks the wind out of you, where you feel like you're building and you're gaining traction, and you're just like, oh my gosh, here we go.

00:19:27.123 --> 00:19:29.363

Amanda Jerkins: And then something shifts.

00:19:30.143 --> 00:19:31.583

Amanda Jerkins: I'm getting better at it.

00:19:32.483 --> 00:19:35.023

Amanda Jerkins: There's times where I just am stunned, I think.

00:19:35.243 --> 00:19:36.383

Amanda Jerkins: Like, what just happened?

00:19:37.283 --> 00:19:46.863

Amanda Jerkins: But then I go back to, again, this is for the boys, this is for the community, this is for my team.

00:19:47.243 --> 00:19:52.043

Amanda Jerkins: They rely on me, and I'm the one that essentially driving this.

00:19:52.503 --> 00:19:54.043

Amanda Jerkins: And I have to be an example.

00:19:54.843 --> 00:19:57.243

Amanda Jerkins: I have to be that person where they can look to.

00:19:57.483 --> 00:19:58.743

Amanda Jerkins: I have to be the strength.

00:19:59.543 --> 00:20:02.103

Amanda Jerkins: And it's such a blessing to be in that position.

00:20:02.643 --> 00:20:03.203

Amanda Jerkins: It's hard.

00:20:04.023 --> 00:20:07.003

Amanda Jerkins: It's tough at times, especially, like you said, when the boys are sick.

00:20:07.963 --> 00:20:09.243

Amanda Jerkins: Every two weeks, it's something.

00:20:09.643 --> 00:20:10.903

Amanda Jerkins: It's a new germ.

00:20:11.103 --> 00:20:16.783

Amanda Jerkins: And then that germ can turn into a cold that turns into an asthma attack and when the emergency room again.

00:20:18.123 --> 00:20:24.763

Amanda Jerkins: Or, you know, my husband's got some sort of court that just pops up, and I've got to move things around.

00:20:24.843 --> 00:20:26.383

Amanda Jerkins: Or he's got to move things around.

00:20:26.543 --> 00:20:27.943

Amanda Jerkins: It's all about communication.

00:20:27.963 --> 00:20:36.983

Amanda Jerkins: But I think it's really just looking to the future and realizing there's so many possibilities.

00:20:38.143 --> 00:20:46.503

Amanda Jerkins: Where maybe something falls apart or a piece moves, it's because there's another piece that might fit better.

00:20:47.623 --> 00:20:59.883

Amanda Jerkins: So it's really trusting the process and doing the best you can every day and trusting your team and know that they're on the right track.

00:21:00.523 --> 00:21:06.343

Amanda Jerkins: But also still be that leader there that is checking in with them, making sure everything's okay.

00:21:06.623 --> 00:21:07.763

Amanda Jerkins: But I mean, I have those days.

00:21:07.783 --> 00:21:08.223

Amanda Jerkins: We all do.

00:21:08.843 --> 00:21:10.803

Amanda Jerkins: It doesn't matter what adventure you're on.

00:21:11.103 --> 00:21:12.303

Amanda Jerkins: You're going to have those days.

00:21:12.903 --> 00:21:15.963

Amanda Jerkins: You just got to shake it off.

00:21:16.963 --> 00:21:17.983

Amanda Jerkins: Keep moving forward.

00:21:18.043 --> 00:21:21.443

Amanda Jerkins: Even if it's baby steps, you need to have that day of a baby step.

00:21:22.003 --> 00:21:26.683

Amanda Jerkins: At least move forward just a little bit, and then you gain traction, and then you start going again.

00:21:27.883 --> 00:21:33.343

Amy Hutto: So with that idea of keeping people moving in mind, who is it that you wish you could reach?

00:21:34.983 --> 00:21:35.423

Amanda Jerkins: Everyone.

00:21:35.443 --> 00:21:37.063

Amanda Jerkins: Everyone in the community.

00:21:37.723 --> 00:21:52.463

Amanda Jerkins: Even if they don't walk into my lobby, even if they never come to my massage envy or never come to a massage envy, I hope I can touch anyone and everyone's lives that maybe they needed to hear something that I said that day.

00:21:52.663 --> 00:22:08.723

Amanda Jerkins: And not to say I'm anybody special, but if I could help somebody in some way or connect them with you and you tell them something that just like their mind is just blown, like this could be something they're struggling with or you don't even know they're struggling with it.

00:22:09.103 --> 00:22:11.243

Amanda Jerkins: And you're just kind of talking from experience.

00:22:11.263 --> 00:22:24.843

Amanda Jerkins: I've had so many people that, you know, they'll just be talking about their experience and a light bulb goes off because either I've been going through it or it's like, okay, I love that.

00:22:24.923 --> 00:22:30.003

Amanda Jerkins: And then I go through it, but I listened and I kind of filed that away.

00:22:30.023 --> 00:22:45.743

Amanda Jerkins: I would love to talk to and connect with anybody that maybe is not necessarily going through something, but if something helps them that I've gone through or I'm going through or, you know, I can connect with them and say, you're not alone.

00:22:47.603 --> 00:22:49.883

Amanda Jerkins: You're not the first person to go through this.

00:22:49.943 --> 00:22:51.243

Amanda Jerkins: You're not going to be the last.

00:22:51.583 --> 00:22:54.243

Amanda Jerkins: There's a community of people that are happy to lift you up.

00:22:54.503 --> 00:22:56.803

Amanda Jerkins: If I can help in any way, I'd absolutely love to.

00:22:57.623 --> 00:23:04.703

Amanda Jerkins: Whether it be a wellness journey or an ear or a shoulder, I think that's who I'd love to reach out to.

00:23:04.723 --> 00:23:24.763

Amy Hutto: So, Amanda, now that you are fully ensconced in your own franchise and have this team assembled behind you, are entrenched in your community, what's the big takeaway you have from choosing this work?

00:23:25.303 --> 00:23:28.723

Amanda Jerkins: I know I keep saying this, but, you know, helping people.

00:23:30.123 --> 00:23:33.363

Amanda Jerkins: It fills my cup, but also with my team.

00:23:34.043 --> 00:23:36.243

Amanda Jerkins: You know, the service industry can be rough.

00:23:37.183 --> 00:23:41.283

Amanda Jerkins: It can be a grueling job.

00:23:41.383 --> 00:23:45.223

Amanda Jerkins: It can be where they're dealing with, I mean, anything dealing with the public.

00:23:45.663 --> 00:23:48.623

Amanda Jerkins: Now, granted, we have amazing people in our community.

00:23:48.643 --> 00:23:51.303

Amanda Jerkins: Yes, but, you know, you can't please them all.

00:23:51.723 --> 00:23:57.423

Amanda Jerkins: And this is just in general for any kind of service industry or customer service or...

00:23:58.263 --> 00:24:05.923

Amanda Jerkins: I feel blessed to be able to have that place where my team loves to come to work.

00:24:07.283 --> 00:24:11.043

Amanda Jerkins: And they have that safe place, and I listen to their needs.

00:24:11.863 --> 00:24:14.923

Amanda Jerkins: Massage therapy is very hard on your body.

00:24:15.483 --> 00:24:18.283

Amanda Jerkins: So the healers need healing as well.

00:24:18.723 --> 00:24:20.023

Amanda Jerkins: The healers need self-care.

00:24:20.883 --> 00:24:31.103

Amanda Jerkins: So that's why I make sure that everyone, even if you're on the desk or a statistician, my managers, my therapist, they each get a wellness session a month.

00:24:31.603 --> 00:24:32.803

Amanda Jerkins: And that's on the house.

00:24:33.803 --> 00:24:36.463

Amanda Jerkins: The ones that are providing the self-care need self-care as well.

00:24:36.483 --> 00:24:39.923

Amanda Jerkins: So they get there and I'm like, put it on the schedule.

00:24:39.943 --> 00:24:42.263

Amanda Jerkins: I need you to keep that up as well.

00:24:42.963 --> 00:24:48.703

Amanda Jerkins: And then I listen to their limitations because I don't want them to be burnt out.

00:24:49.303 --> 00:24:53.483

Amanda Jerkins: I want them to keep the love and the spark for this industry and their passion.

00:24:53.663 --> 00:24:55.123

Amanda Jerkins: They went to school for a reason.

00:24:55.523 --> 00:24:56.563

Amanda Jerkins: They want to help people.

00:24:57.403 --> 00:25:01.383

Amanda Jerkins: So thankful to be able to keep them going in their passion.

00:25:02.663 --> 00:25:07.263

Amanda Jerkins: But that takes listening and adjusting.

00:25:08.263 --> 00:25:12.943

Amanda Jerkins: Yes, I'm running a business, and it takes certain things to run a business.

00:25:13.923 --> 00:25:21.863

Amanda Jerkins: But it doesn't help anybody if my service providers are unhappy and burnt out.

00:25:22.523 --> 00:25:24.903

Amanda Jerkins: And the energy, people feel that energy as well.

00:25:24.963 --> 00:25:33.043

Amanda Jerkins: So it makes me happy to be able to provide that safe space for my team as well as our guests and members.

00:25:34.203 --> 00:25:35.363

Amanda Jerkins: I'm still learning things.

00:25:35.803 --> 00:25:37.123

Amanda Jerkins: I'm still learning as we go.

00:25:37.143 --> 00:25:38.163

Amanda Jerkins: You always learn.

00:25:38.183 --> 00:25:40.583

Amanda Jerkins: You always something new every day.

00:25:41.103 --> 00:25:43.223

Amanda Jerkins: But I think we're on the right track.

00:25:44.423 --> 00:25:52.243

Amy Hutto: And I love hearing that being able to honor your own limitations, which is the thing you were practicing earlier, lets you also do that for your team.

00:25:52.263 --> 00:25:53.523

Amanda Jerkins: Mm-hmm.

00:25:54.723 --> 00:25:55.003

Amanda Jerkins: Yep.

00:25:55.603 --> 00:25:55.863

Amanda Jerkins: Yep.

00:25:55.923 --> 00:25:56.423

Amanda Jerkins: For sure.

00:25:56.623 --> 00:25:58.003

Amanda Jerkins: Lead by example and just...

00:25:59.063 --> 00:26:01.003

Amanda Jerkins: And like I said, it's all communication.

00:26:01.023 --> 00:26:03.443

Amanda Jerkins: If I don't know of a situation, I can't help you.

00:26:03.683 --> 00:26:05.303

Amanda Jerkins: So they know to let me know.

00:26:05.423 --> 00:26:12.783

Amanda Jerkins: I want to know how many massages you can safely do in a day because I want to stay in that parameter.

00:26:12.803 --> 00:26:18.443

Amanda Jerkins: For instance, one of my massage therapists, her back can only handle 30-minute stretches.

00:26:19.083 --> 00:26:21.903

Amanda Jerkins: I'm not going to put a 60-minute stretch on her schedule.

00:26:22.343 --> 00:26:27.303

Amanda Jerkins: That's not respecting her boundaries, but that's health.

00:26:27.503 --> 00:26:28.323

Amanda Jerkins: That's wellness.

00:26:29.443 --> 00:26:34.703

Amanda Jerkins: Yes, you can work towards a goal, but you need to stay where you're healthy.

00:26:35.043 --> 00:26:36.603

Amanda Jerkins: So it's all...

00:26:36.603 --> 00:26:39.143

Amanda Jerkins: it's just working together.

00:26:39.803 --> 00:26:40.443

Amanda Jerkins: Common goals.

00:26:41.343 --> 00:26:51.943

Amy Hutto: Well, if someone is listening, Amanda, and they're ready to start their own health journey and work together with you, maybe because they're local and either new or ready to give up the drive, how do they find you?

00:26:53.563 --> 00:26:58.643

Amanda Jerkins: We're at 4884 Port Royal Road, Suite 140 in Spring Hill.

00:26:59.243 --> 00:27:00.243

Amanda Jerkins: We're also online.

00:27:00.323 --> 00:27:07.903

Amanda Jerkins: You can just search massageenvy.com and then you put in a zip code for your location and just put in ours, 37174.

00:27:07.923 --> 00:27:10.223

Amanda Jerkins: And you can book online as well.

00:27:10.403 --> 00:27:11.343

Amanda Jerkins: And there's an app.

00:27:11.803 --> 00:27:13.823

Amanda Jerkins: Massage Envy has an app.

00:27:13.903 --> 00:27:19.443

Amanda Jerkins: It's a simple, stress-free, that's what we're striving for, is stress-free way to do it.

00:27:19.863 --> 00:27:23.743

Amanda Jerkins: If you have any questions about the memberships that we offer, call.

00:27:23.883 --> 00:27:26.183

Amanda Jerkins: My front desk is happy.

00:27:26.743 --> 00:27:32.703

Amanda Jerkins: They love to explain the wellness packages that we have because it helps people.

00:27:32.883 --> 00:27:35.923

Amanda Jerkins: They get excited when you ask them questions and they love it.

00:27:36.243 --> 00:27:38.943

Amanda Jerkins: Yeah, or stop by and take a tour of the clinic.

00:27:38.963 --> 00:27:42.483

Amanda Jerkins: If I'm there, I'd be happy to take you around.

00:27:42.903 --> 00:27:45.603

Amanda Jerkins: We would be more than happy to see you come by.

00:27:45.623 --> 00:27:47.983

Amy Hutto: Thanks for being with me today.

00:27:49.343 --> 00:27:50.123

Amanda Jerkins: Thanks for having me.

00:27:56.760 --> 00:27:57.800

Amy Hutto: Thanks for joining us.

00:27:58.120 --> 00:28:01.960

Amy Hutto: If you felt inspired by what you heard today, please subscribe and leave a review.

00:28:01.980 --> 00:28:06.800

Amy Hutto: And if you haven't already, I encourage you to take that first step towards what you feel called to do.

00:28:07.340 --> 00:28:10.100

Amy Hutto: If you need some help gaining clarity on that vision, reach out.

00:28:10.480 --> 00:28:14.320

Amy Hutto: The world needs more people doing the thing they love most, and that includes you.